Serochat vs Chatbase
Both train an AI agent on your own content and embed it with a snippet. The differences are hosting, how conversations are counted, and what costs extra.
Chatbase is a trademark of its owner. Serochat is not affiliated with, endorsed by, or a partner of Chatbase, and every claim below is sourced to their own published pages.
What kind of product Chatbase is
Chatbase is the closest thing to a like-for-like alternative: you point it at your content, it answers from that content, and you paste a snippet into your site.
What each one costs
Chatbase
Free (50 message credits), Hobby $40/month (700 credits), Standard $150/month (4,000 credits), Pro $500/month (15,000 credits), and Enterprise on request. Extra credits are $40 per 1,000, extra agents $25 each per month, and removing the “Powered By Chatbase” badge is a $99/month add-on. Annual billing takes 20% off.
Read from https://www.chatbase.co/pricing on 8 September 2026. Prices change; check the page before you decide. Each vendor’s figures are quoted in the currency they publish — we have not converted them, because an exchange rate we invented would be one more number to get wrong.
Serochat
Starter £49 a month for 500 conversations and one chatbot. Team £149 a month for 5,000 conversations, three chatbots, unlimited knowledge sources, and no “Powered by Serochat” badge. A 7-day trial on both, with no card to start. Full detail on the pricing page.
Where they actually differ
What a plan includes, before the add-ons
Chatbase’s list price is the starting point rather than the total: extra agents, extra credits and removing the branding badge are each billed separately, and the badge alone is $99 a month. Serochat’s Team plan includes removing the badge, and every plan includes its conversation allowance without a per-agent charge. Compare the plan you would actually end up on, not the headline.
Where your data is hosted
Serochat runs on a single server and database in London, and the sub-processors that see your data are listed by name in our privacy policy. If UK or EU hosting is something your buyers ask you about, that is a question worth putting to any vendor before you commit.
What happens when the answer is not in your documents
Serochat is built to say it does not know and offer a human, rather than produce a plausible answer from the model’s general knowledge, and every grounded answer ends with a link to the passage it used. That is the product’s whole design stance rather than a setting — there is more on it in why we built Serochat to say “I don’t know”.
Whether the agent can take actions
Chatbase agents can act: their documented AI Actions include web search, calendar booking through Cal.com and Calendly, Slack, Stripe and Shopify, and a custom action can call an API you connect. If you want an agent that does things rather than only answers, that is a real capability on their side. Serochat’s agent deliberately has none of this — it cannot browse the web, call an API or take a step on a visitor’s behalf — because an agent that can act is an agent that can be tricked into acting, and prompt injection remains an open problem for every tool-using bot. Ours answers from your knowledge base with the source attached, or hands over to a human. There is nothing to hijack.
Read from https://www.chatbase.co/docs/user-guides/chatbot/actions/actions-overview on 8 September 2026.
Breadth of channels
Chatbase’s Standard plan and above add voice, telephony and outbound campaigns. Serochat does one thing: a chat agent on your website, with a handover to a human. If you want a single vendor for phone and outbound as well, that is a real advantage on their side.
Which one you should pick
Pick Chatbase if…
Choose Chatbase if you want to start on a free tier, if you want an agent that can take actions or search the web, if you need voice, telephony or outbound campaigns from the same vendor, or if you want many separate agents under one account.
Pick Serochat if…
Choose Serochat if you want UK hosting, a plan price that is close to the price you actually pay, and an agent that shows its source and declines rather than guesses.
The honest way to settle it
Point both at your own help pages and ask each one a question your documents only half answer. The one that admits it, and shows you which page it read, is the one you can put in front of customers.
Try Serochat free Card-free trial · see pricing.