Answers that show their working.
Serochat answers customer questions from your own help docs, and cites the page it pulled from beneath every reply. One line of code; live in 10 minutes.
Built for teams who want real answers
Three reasons people stay after their trial — grounded answers from their own docs, a setup measured in minutes, and a privacy posture they don't have to argue for.
Answers from your docs, not the open web
Every reply is grounded in the PDFs, help-centre articles, or Notion pages you've connected — each with its source link attached.
Live in 10 minutes
Drop a script tag, point us at your knowledge base, and you're answering customer questions before the kettle's boiled. No vendor onboarding sessions. No solutions architect.
Your data stays your data
Connect Google Drive and we only ever see the files you explicitly pick. Integration credentials are encrypted at rest, traffic is TLS-protected, and your conversation content is never used to train third-party models. Read the security page for where your data is stored and who processes it, or the privacy policy for the full picture.
Your documents already have the answers your customers need.
Grounded in your documents
Every answer Serochat gives your customers is built from the documents you connect, with a source link attached so they can see exactly where it came from. And when the answer isn't in your content, it's built to say so and hand off to a human.
Guide.pdf
Works with what you already use
Google Drive, Microsoft 365, Notion, Zendesk, Confluence, PDFs, or your key web pages — Serochat connects to wherever your support content already lives. No migration, no new workflows. Upload or link, and your chatbot is live.
Three steps, ten minutes.
Connect your content
Upload help articles, link your knowledge base, add FAQs and product documents. Most sources sync in a few minutes.
Your chatbot is ready
Serochat indexes everything and themes the chat widget to match your site’s colours automatically. Your customer support chatbot is ready to go — no training, no scripting.
Customers just ask
Customers ask in plain English on your website. Serochat replies with the answer and the document it came from, at any hour.
Works with Shopify, Wix, Squarespace and WordPress — and any site where you can paste one line of code.
Step-by-step install guides, built in:
Serochat gives you one script tag and the exact clicks for your platform. Paste it where your theme or site settings keep footer code, then Serochat checks the page and tells you whether it can see the snippet. Read the install guides before you sign up.
Open whenever
your customers are.
Questions arrive at 2 am, on weekends, on bank holidays. Serochat answers them from your documents the moment they land, and saves the tricky ones for your team in the morning.
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Live in 10 minutes Paste one line of code. No engineers, no integrations, no migration headaches.
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Cited answers, grounded in your docs Every reply links back to the page in your docs that holds the answer.
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Built to resolve the routine ones Real customer-support questions handled the moment they arrive — refunds, returns, FAQs, gone.
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Hands off your team Your humans only get the conversations the bot couldn’t answer with confidence.
7-day free trial. No card needed. Cancel anytime.
Watch it answer.
Four sample conversations. Answers end with a footnote naming the page or document they came from.
Day-one answers for day-one questions
New starters shouldn't need to chase five people across Slack just to find out where to order a laptop. Serochat gives them a single place to ask anything — and get the right answer from your own documents.
1. Visit IT Self-Service at helpdesk.internal and request a device setup
2. Your manager will approve access to Slack, Notion, and GitHub within 24 hrs
3. Set up 2FA using the Okta app — guide attached below
HR answers without the awkward email
Salary bands, parental leave, expense limits — your team shouldn't have to wait for someone in HR to dig through a PDF. Serochat surfaces the policy instantly, with the exact clause.
All employees can work remotely up to 3 days per week. Core office days are Tuesday and Thursday. Exceptions can be agreed with your line manager for up to 4 weeks at a time.
Answer shoppers before they close the tab
Returns, postage, sizing — the questions that decide whether someone buys, and most of them arrive out of hours. Serochat reads the pages already on your shop and answers from those.
Unlit candles go back within 30 days for a full refund, in their original packaging. Once one has been burnt we can only refund it if there’s a fault — send a photo with your order number and we’ll replace it or refund you.
Stay compliant without reading 200 pages
Regulations change constantly. Serochat lets your team query compliance documents in plain English and get precise, sourced answers — no legal degree required.
Customer personal data must be deleted or anonymised within 90 days of account closure. Active accounts are reviewed annually. Backup copies must be purged within 30 days of the primary deletion.
Pricing that fits on a postcard.
No hidden fees, no long contracts. Cancel whenever you like.
Perfect for one website or product launching their first AI assistant.
- 1 chatbot on one site
- 500 conversations / month (fair use)
- 1 connected knowledge source
- Embed widget & sourced answers
For growing businesses ready to deflect routine support and scale knowledge.
- Up to 3 chatbots
- 5,000 conversations / month (fair use)
- Unlimited knowledge sources
- Priority email support
- Remove Serochat branding
For high-volume support, custom SLAs, and procurement that needs a quote.
- Unlimited chatbots · fair-use volume
- Custom SLAs & uptime guarantees
- Procurement & security review
- Dedicated success manager
If Serochat can’t find the answer in your documents, it says so — and routes the customer to a human. The sources it cites are checked against your real content, so answers stay grounded in your documents. We’d rather a polite handoff than a confident wrong answer.
— The Serochat team
Questions, answered.
What can Serochat actually answer?
Which sources can I connect?
What happens when it doesn’t know the answer?
Do I need a credit card to start?
Can I remove Serochat branding?
Is my data used to train AI models?
Put your documents on the front desk.
Paste one line of code. Your docs start answering in about ten minutes.
Start your 7-day trial