Your AI support agent is only as good as the content behind it. The good news: the habits that make docs readable for people also make them answerable for an agent.
Lead with the answer
Put the resolution in the first sentence, then the detail. Retrieval rewards articles that state the point plainly near the top.
One topic per article
Split a sprawling “Billing and Refunds” page into focused articles. A tightly scoped page matches a question more cleanly than a catch-all.
Use the words your customers use
Serochat matches questions to your content by keywords, so mirror the phrases people actually type — “change my plan,” not only “subscription management.”
Clear headings, short paragraphs, and plain language do the rest. You are writing for a tired customer at 11pm, and the agent benefits either way.