It is tempting to put a “98% confident” badge on an AI answer. We do not, because a confidence number is both hard to verify and unhelpful to the person reading it.
Instead, every answer links to the content it came from. If a customer wants to be sure, they click through and read the source. If your team spots a wrong answer, the link points straight at the article to fix.
Trust you can check
A score asks the customer to trust the machine. A source lets them trust the document — the same document your team already maintains. One is theatre; the other is accountability.